Partnership doesn't end at delivery.

Designing and building aircraft seating for global fleets.

24/7

AOG support line

365

Days a year

UK Team

Global reach

Our commitment

Not just a seat. A partnership

One person. Your programme.

A dedicated programme manager as your only point of contact — from first delivery to years beyond.

Direct access. Always.

No call centres. No handing over issues. The people people who built your seats are the people who support them.

For the life of the aircraft.

Support that doesn't end at delivery — it starts there.

AOG SUPPORT

Aircraft on ground? We respond.

We understand what a grounded aircraft costs. In-house AOG stock holding and a dedicated 24/7/365 support line ensure responsive despatch of critical parts — when hours matter most.

24/7/365 AOG support line

Always answered. Dedicated line direct to our aftermarket engineering team.

In-house AOG stock holding

Critical parts available for rapid despatch from our UK facility — no waiting on supply chains.

We understand the cost of downtime

Every response is treated with the urgency the situation demands.

Customer Support

Dedicated UK-based customer support team

Our customers are at the centre of everything we do. We offer a standalone aftermarket engineering function with direct access to Thompson's design, certification, and manufacturing expertise.

Customer relationship manager

A dedicated UK-based customer relationship manager as a single point of contact, ensuring easy and clear communication.

Technical publications

Detailed maintenance and cabin-crew-specific training manuals to support seamless operations throughout the fleet lifecycle.

Aftermarket engineering

A standalone aftermarket engineering function with direct access to Thompson's design, certification and manufacturing teams.

Warranty team

Dedicated warranty support backed by in-house engineering resources, ensuring fast and accurate resolution of any issues.

Planned customer reviews

Collaborative forecasting assistance for inventory management, with proactive product improvement recommendations.

Rapid response commitment

In-house AOG stock holding and a 24/7/365 support line to guarantee responsive despatch of critical spares.

SERVICES

Service doesn't stop when the product leaves the factory

From spares logistics to full maintenance, we manage the complete support lifecycle of your Thompson seats.

Spares

Always the right part, at the right time

Accurate inventory recommendations based on airline feedback and reliability data
Continually updated, comprehensive spares catalogue
Collaborative forecasting for inventory management and reduction

Maintenance & Repair

Certified for repairs, modifications, and maintenance

UK-based repair facility with full design authority access
Repairs across all seat systems — mechanical, IFE, power, cushion
Full traceability and documentation

Entry into service

Support when it matters most

We're with you from first installation through to full fleet deployment
On-site support available globally
Rapid response to EIS technical queries

In-service footprint

Wherever your aircraft fly, we're there

Global in-service support network
Local expertise backed by UK engineering authority
Coordinated through your dedicated CRM

Post-delivery modifications

Your cabin will change over time. We support that.

Cabins evolve. Airline liveries change. Comfort standards rise. Thompson evolves with them — offering a full suite of modification and upgrade services so your seats stay current, compliant, and consistent.

Product improvement

Re-entry into service refresh

Customer-specific feature additions

LOPA changes — standard seat-to-rear row conversion

Trim changes to match airline colour scheme

Seat system and cushion upgrades and replacements

GLOBAL NETWORK

Local expertise. Global reach

UK engineering base

All aftermarket engineering authority sits with the Thompson team in the UK — your single point of accountability.

AVIC Cabin Systems group

Access to diverse cabin capabilities and global experience through the wider ACS family of companies.

On-site globally

On-site support engineers deployable worldwide — from EIS through to in-service events, wherever your routes take you.

OUR DIRECT CONTACTS

Our approvals

The Thompson seating range is available across all Airbus (A320F, A330, A350 and A380) and Boeing (B737, B757, B767, B777 and B787) platforms.

CAA 21G Approval

UK.21G.2638

CAA P145 Approval

UK.145.01290

FAA 145 Approval

6TOY336C

EASA 145 Approval

EASA.145.3197

AS 9100 Rev D Certification

FM 540498

APDOA Approval

UK.AP0305

ISO 14001 Certification

GB21/969262

Already a Thompson customer?

Get in touch with our aftermarket team.

Direct access. No call centres. Your CRM is waiting.

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